ISBN is

978-0-06-091580-3 / 9780060915803

Moments of Truth

by

Publisher:HarperBusiness

Edition:Softcover

Language:English

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About the book:

Moments of Truth The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation. Full description

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