W. Earl Sasser (Sasser, W. Earl)

used books, rare books and new books

English

• 
  Cases in Operations Management: Analysis and Action
  

  by W. Earl Sasser

  ISBN 9780256029031 (978-0-256-02903-1)
  Softcover, Richard d Irwin, 1982

  
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• 
  Management of Service Operations: Text, Cases and Readings
  

  by W. Earl Sasser

  ISBN 9780205068203 (978-0-205-06820-3)
  Softcover, Allyn & Bacon Inc.,U.S., 1979

  
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• 
  Management of service operations: Text, cases, and readings
  

  by W. Earl Sasser

  ISBN 9780205061044 (978-0-205-06104-4)
  Softcover, Allyn and Bacon, 1978

  
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  More editions of Management of service operations: Text, cases, and readings:

  • Management of service operations: Text, cases, and readings: ISBN 9780205061051 (978-0-205-06105-1)
    Softcover, Allyn and Bacon, 1978
  • Management of service operations: Text, cases, and readings: ISBN 9780205061044 (978-0-205-06104-4)
    Softcover, Allyn and Bacon, 1978
• 
  Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
  

  by James L. Heskett, W. Earl Sasser , Joe Wheeler

  ISBN 9781422110232 (978-1-4221-1023-2)
  Hardcover, Harvard Business Review Press, 2008

  
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• 
  Service Management Course
  

  by W. Earl Sasser

  ISBN 9780029140918 (978-0-02-914091-8)
  Hardcover, Free Press, 1991

  
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• 
  The Service Profit Chain
  

  by James L. Heskett, W. Earl Sasser , Leonard A. Schlesinger

  ISBN 9780684832562 (978-0-684-83256-2)
  Hardcover, Free Press, 1997

  
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Spanish

• 
  Cambios creativos en servicios

  ISBN 9788479780791 (978-84-7978-079-1)
  Softcover, Ediciones Díaz de Santos, S.A., 1993

  
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