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W. Earl Sasser Jr.
(Sasser Jr., W. Earl)
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Business Policy - BUS 400 - Bryant University Management
ISBN 9781121257825 (978-1-121-25782-5)
Softcover, McGraw Hill Create, 2011
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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
ISBN 9780743225694 (978-0-7432-2569-4)
Hardcover, Free Press, 2003
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