Most of us have struggled at some time or another while trying to compose a letter, whether it be over getting the right tone, using the correct language or conveying a certain message. Shirley Taylor deals with all these issues in The Pocket Business Communicator. This handy aid gives guidance on how to prepare all sorts of correspondence, including adverts, appointment letters, dismissals, questionnaires, to name but a few. It also covers the whole spectrum of modes of communication: Letters, e-mails, forms, faxes and so on.
For each letter, there is an example of a typical document followed by a summary of the key points that would need to be mentioned in that specific communication. While you may not agree with every aspect of the suggested formats, it at least gives a basis to work from and could help avoid time-consuming deliberation over trivial formalities. The concise and comprehensive style, together with the layout in alphabetical order, allows quick and easy reference.
In addition to the book, there is a disk containing ready- made sample documents so that you can download them directly onto your PC and a Web site offers further links and information. The book makes formal communication a less tiresome process and would be a handy desk companion for anyone involved in the business world. --Neelam Dongha