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Sharyn Materna
(Materna, Sharyn)
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Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs
by William Byham, Jeff Cox, Sharyn Materna
, Kathy Harper-Shomo
ISBN 9780449908853 (978-0-449-90885-3)
Softcover, Ballantine Books, 1993
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