Roger Burlton (Burlton, Roger)

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  Business Process Management: Incorporating Internet Strategies
  by Roger Burlton
  Softcover, Macmillan Computer Pub, ISBN 0672320630 (0-672-32063-0)
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  via
  In Search Of Bpm Excellence: Straight From The Thought Leaders
  by Business Process Management Group, Roger Burlton, Steve Towers
  Softcover, Meghan Kiffer Pr, ISBN 0929652401 (0-929652-40-1)