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Rob Macdougall (Rob MacDougall)
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How to Measure Customer Satisfactionby Nigel Hill BSC, Graham Roberts-Phelps, John Brierley, Rob MacdougallISBN 9780566081934 (978-0-566-08193-4)
Softcover, Gower Publishing Company, 1999
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How to Measure Customer Satisfactionby Nigel Hill BSC, Graham Roberts-Phelps, John Brierley, Rob MacdougallISBN 9780566085956 (978-0-566-08595-6)
Softcover, Routledge, 2003
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