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Michael Starkey
(Starkey, Michael)
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Customer Management Score Card
ISBN 9780954169206 (978-0-9541692-0-6)
Softcover, QCi Assessment, 2001
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The Customer Management Scorecard: A Strategic Framework for Benchmarking Performance Against Best Practice
ISBN 9781898085812 (978-1-898085-81-2)
Softcover, Business Intelligence, 2000
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Genesis: Seeds of Hope
by Michael Starkey
ISBN 9781450016636 (978-1-4500-1663-6)
Softcover, Xlibris, 2010
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