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John R Whitman
(John R. Whitman)
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Creating and measuring satisfaction: How to create and measure satisfaction in enterprises of all types and sizes and use the results to advantage
by John R Whitman
ISBN 9780965707411 (978-0-9657074-1-1)
Surveytools Corp, 2003
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Delivering Satisfaction and Service Quality
by John R Whitman
ISBN 9780838907894 (978-0-8389-0789-4)
Softcover, ALA Editions, 2000
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