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Joan E.
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How Organizations Learn: Investigate, Identify, Institutionalize
by Townsend, Patrick L., Gebhardt, Joan E.
ISBN 9780873897273 (978-0-87389-727-3)
Softcover, ASQ Quality Press, 2007
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Recognition, Gratitude, and Celebration
by Townsend, Patrick L., Gebhardt, Joan E.
ISBN 9780873897266 (978-0-87389-726-6)
Softcover, ASQ Quality Press, 2007
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