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Ismael Dambolena
(Dambolena, Ismael)
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Total Quality Management: A Cross Functional Perspective
by Ashok Rao, Lawrence P. Carr, Ismael Dambolena
, Robert J. Kopp, John Martin, Farshad Rafii, Phyllis Fineman Schlesinger
ISBN 9780471108047 (978-0-471-10804-7)
Softcover, Wiley, 1996
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