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Dick Pondman
(Pondman, Dick)
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English
It Service Management: An Introduction
by Dick Pondman
ISBN 9789080671348 (978-90-806713-4-8)
Softcover, Van Haren Publishing, 1834
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French
Gestion Des Services Informatiques: Une Introduction Basee Sure L'ITIL
ISBN 9789077212554 (978-90-77212-55-4)
Hardcover, Van Haren Publishing BV, 2005
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