Dan Coen (Coen, Dan)

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  Building Call Center Culture: Strategies for Designing a World Class Performance-Based Environment Within Your Customer Contact Center
  by Dan Coen
  Softcover, Dcd Pub, ISBN 0966043626 (0-9660436-2-6)
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  Friendly Persuasion: Dynamic Telephone Sales Training and Techniques for the 21st Century
  by Dan Coen
  Softcover, Dcd Pub, ISBN 0966043618 (0-9660436-1-8)
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  via
  Second String: Trivia, Facts And Lists About The Vice Presidency And Its Vice Presidents
  by Dan Coen
  Softcover, Dcd Pub, ISBN 0966043642 (0-9660436-4-2)