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Claire Bateson
(Bateson, Claire)
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Retail Financial Services
by Claire Bateson
ISBN 9781906403294 (978-1-906403-29-4)
Softcover, Global Professional Publishing, 2009
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Understanding the Contact Centre Environment
by Claire Bateson
ISBN 9781845161552 (978-1-84516-155-2)
Softcover, Institute of Financial Services, 2005
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Understanding the Contact Centre Environment
by David Mack, Claire Bateson
ISBN 9780852976371 (978-0-85297-637-1)
Softcover, Financial World Publishing, 2002
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