Cecelia Mason Coleman (Coleman, Cecelia Mason)

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  What Customers Demand: Quality of Service in the Electric Utility Industry in Texas
  by David J. Eaton, Robert J. Wood, Texas, Lyndon B. Johnson School of Public Affairs, University of Texas at Austin, Cecelia Mason Coleman
  Hardcover, Lyndon B. Johnson School of Public Affairs, The University of Texas at Austin, ISBN 0899409083 (0-89940-908-3)