Brad Cleveland (Cleveland, Brad)

English

• 
  Call Center Customer Relationship Management Handbook and Study Guide: Version 2.1
  

  by Brad Cleveland , Debbie Harne

  ISBN 0970950764 (0-9709507-6-4)
  Softcover, Call Center Press

  
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• 
  Call Center Leadership and Business Management Handbook and Study Guide
  

  by Brad Cleveland , Debbie Harne

  ISBN 0970950772 (0-9709507-7-2)
  Softcover, Call Center Press

  
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• 
  via
  Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
  

  by Brad Cleveland , Julia Mayben

  ISBN 0965909301 (0-9659093-0-1)
  Softcover, Call Center Pr

  
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• 
  Call Center Operations Management Handbook and Study Guide: Version 2.1
  

  by Brad Cleveland , Incoming Calls Management Institute, Debbie Harne

  ISBN 0970950756 (0-9709507-5-6)
  Softcover, Call Center Press

  
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• 
  Call Center People Management Handbook and Study Guide: Version 2.1
  

  by Brad Cleveland , Incoming Calls Management Institute, Debbie Harne

  ISBN 0970950748 (0-9709507-4-8)
  Softcover, Call Center Press

  
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• 
  ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
  

  by Brad Cleveland , Incoming Calls Management Institute

  ISBN 0965909352 (0-9659093-5-2)
  Hardcover, Call Center Press

  
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German

• 
  Call Center Management.
  

  by Brad Cleveland

  ISBN 340919570X (3-409-19570-X)
  Softcover

  
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