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Brad Cleveland (Cleveland, Brad)

English

  • Call Center Customer Relationship Management Handbook and Study Guide: Version 2.1
    by Brad Cleveland, Debbie Harne
    Softcover, Call Center Press, ISBN 0970950764 (0-9709507-6-4)
  • Call Center Leadership and Business Management Handbook and Study Guide
    by Brad Cleveland, Debbie Harne
    Softcover, Call Center Press, ISBN 0970950772 (0-9709507-7-2)

  • via
    Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
    by Brad Cleveland, Julia Mayben
    Softcover, Call Center Pr, ISBN 0965909301 (0-9659093-0-1)
  • Call Center Operations Management Handbook and Study Guide: Version 2.1
    by Brad Cleveland, Incoming Calls Management Institute, Debbie Harne
    Softcover, Call Center Press, ISBN 0970950756 (0-9709507-5-6)
  • Call Center People Management Handbook and Study Guide: Version 2.1
    by Brad Cleveland, Incoming Calls Management Institute, Debbie Harne
    Softcover, Call Center Press, ISBN 0970950748 (0-9709507-4-8)
  • ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
    by Brad Cleveland, Incoming Calls Management Institute
    Hardcover, Call Center Press, ISBN 0965909352 (0-9659093-5-2)

German

  • Call Center Management.
    by Brad Cleveland
    Softcover, ISBN 340919570X (3-409-19570-X)
Brad Cleveland
at LibraryThing

coauthors & alternates:

  • Debbie Harne
  • Incoming Calls Management Institute
  • Julia Mayben

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