Brad Cleveland (Cleveland, Brad)

English

• 
  Call Center Customer Relationship Management Handbook and Study Guide: Version 2.1
  by Brad Cleveland, Debbie Harne
  Softcover, Call Center Press, ISBN 0970950764 (0-9709507-6-4)
• 
  Call Center Leadership and Business Management Handbook and Study Guide
  by Brad Cleveland, Debbie Harne
  Softcover, Call Center Press, ISBN 0970950772 (0-9709507-7-2)
• 
  via
  Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment
  by Brad Cleveland, Julia Mayben
  Softcover, Call Center Pr, ISBN 0965909301 (0-9659093-0-1)
• 
  Call Center Operations Management Handbook and Study Guide: Version 2.1
  by Brad Cleveland, Incoming Calls Management Institute, Debbie Harne
  Softcover, Call Center Press, ISBN 0970950756 (0-9709507-5-6)
• 
  Call Center People Management Handbook and Study Guide: Version 2.1
  by Brad Cleveland, Incoming Calls Management Institute, Debbie Harne
  Softcover, Call Center Press, ISBN 0970950748 (0-9709507-4-8)
• 
  ICMI's Call Center Management Dictionary: The Essential Reference for Contact Center, Help Desk and Customer Care Professionals
  by Brad Cleveland, Incoming Calls Management Institute
  Hardcover, Call Center Press, ISBN 0965909352 (0-9659093-5-2)

German

• Call Center Management.
  by Brad Cleveland
  Softcover, ISBN 340919570X (3-409-19570-X)