Ben McConnell (McConnell, Ben)

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  Citizen Marketers: When People Are the Message
  by Ben McConnell, Jackie Huba
  Softcover, Kaplan Publishing, ISBN 1419596063 (1-4195-9606-3)
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  Creating Customer Evangelists
  by Ben McConnell, Jackie Huba, Guy Kawasaki
  Hardcover, Kaplan Publishing, ISBN 0793155614 (0-7931-5561-4)
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  Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force
  by Ben McConnell, Jackie Huba, Guy Kawaski
  Softcover, Kaplan Publishing, ISBN 1419597213 (1-4195-9721-3)