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Anne-Marie Nelson
(Nelson, Anne-Marie)
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Client Satisfaction Pays: Quality Service for Practice Success
by Carin A. Smith, Stephen W. Brown, Steven D. Wood, Sheryl J. Bronkesh, Anne-Marie Nelson
ISBN 9780941451710 (978-0-941451-71-0)
Hardcover, AAHA Press, 1998
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Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty
by Anne-Marie Nelson
, Steven D. Wood, Stephen W. Brown, Sheryl Bronkesh, Zachary Gerberg
ISBN 9780834209220 (978-0-8342-0922-0)
Hardcover, Wolters Kluwer Law & Business, 1997
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