American Productivity & Quality Center

English

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  The 21st Century Call Center Representative
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593119 (1-928593-11-9)
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  Activity-Based Management 2000: Best Practices in Shared Services and Information Technology
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593429 (1-928593-42-9)
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  Aligning Information Technology With Corporate Strategy
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593194 (1-928593-19-4)
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  Baldrige-Based Self-Assessments
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593143 (1-928593-14-3)
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  Brand Building and Communication: Power Strategies for the 21st Century
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593127 (1-928593-12-7)
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  Building and Sustaining Communities of Practice: Continuing Success in Knowledge Management
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593496 (1-928593-49-6)

  More editions of Building and Sustaining Communities of Practice: Continuing Success in Knowledge Management:

  • Building and Sustaining Communities of Practice: Continuing Success in Knowledge Management: Hardcover, Amer Productivity Center, ISBN 1928593674 (1-928593-67-4)
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  Business-To-Business Branding: Building the Brand Powerhouse
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 192859347X (1-928593-47-X)
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  Call Centers and the Internet: Enhancing Customer Contact
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593216 (1-928593-21-6)
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  Community Relations: Unleashing the Power of Corporate Citizenship
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593003 (1-928593-00-3)
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  Competitive and Business Intelligence: Leveraging Information for Action
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593011 (1-928593-01-1)
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  The Corporate University: Learning Tools for Success
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 192859302X (1-928593-02-X)
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  The Corporate University: Measuring the Impact of Learning
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593348 (1-928593-34-8)
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  Creating a Knowledge-Sharing Culture
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593178 (1-928593-17-8)
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  Cronicas De Los Hurones
  by Richard Bach, American Productivity & Quality Center
  Hardcover, Planeta Pub Corp, ISBN 8408044567 (84-08-04456-7)
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  Customer Value Measurement: Gaining Strategic Advantage
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593151 (1-928593-15-1)
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  The Customer-Centric Contact Center: A New Model
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593461 (1-928593-46-1)
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  Deploying Six Sigma to Bolster Business Processes and the Bottom Line
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593585 (1-928593-58-5)
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  Developing a Successful Competitive Intelligence Program: Enabling Action, Realizing Results
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593291 (1-928593-29-1)
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  Enabling Human Resources As a Strategic Partner
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593437 (1-928593-43-7)
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  Establishing Performance Measures
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593747 (1-928593-74-7)
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  Expanding Knowledge Management Externally: Putting Your Knowledge to Work for Customers
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593038 (1-928593-03-8)
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  Facilitating Change: Creating a Knowledge-Sharing Environment
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593704 (1-928593-70-4)
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  Innovative Approaches to Organizational Success in the New Economy: Proceedings from Apqcaes 2001 Organizational Effectiveness Conference
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593615 (1-928593-61-5)
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  Integrated Marketing Communication
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593046 (1-928593-04-6)
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  Internal Communications
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593054 (1-928593-05-4)
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  Internet Marketing and Sales Strategies
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593208 (1-928593-20-8)
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  Km: Approaches to Implementation
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593682 (1-928593-68-2)
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  Knowledge Management
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593062 (1-928593-06-2)
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  Knowledge Management: Lessons from the Leading Edge
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593356 (1-928593-35-6)
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  Knowledge Management Starter Kit
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593755 (1-928593-75-5)
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  Leadership Development: Building Executive Talent
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593070 (1-928593-07-0)
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  Leveraging Call Center Investments to Enhance Customer Satisfaction
  by William Bleuel, Peggy Newton, Becki Hack, Kathryn Jackson, Linda Mullinix
  Hardcover, American Productivity & Quality Center, ISBN 1928593372 (1-928593-37-2)
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  Leveraging Customer Information: Driving Strategic Direction and Marketing Profitability
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 192859333X (1-928593-33-X)
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  Managing Competitive Intelligence Knowledge in a Global Economy
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593089 (1-928593-08-9)
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  Managing Content and Knowledge
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593569 (1-928593-56-9)
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  Maximizing Marketing Roi
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593577 (1-928593-57-7)
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  Measure What Matters: Aligning Performance Measures with Business Strategy
  by American Productivity & Quality Center, Neil Peltier, Arhtur Schneiderman, Susan Elliott, Paige Leavitt
  Softcover, Amer Productivity Center, ISBN 1928593305 (1-928593-30-5)
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  Measuring Your Km Initiatives
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593690 (1-928593-69-0)
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  Performance Management: Tapping Your Organization's People Potential
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593186 (1-928593-18-6)
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  Performance Measurement: Implementing the Balanced Scorecard
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593607 (1-928593-60-7)
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  Planning, Implementing, and Evaluating E-Learning Initiatives
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593631 (1-928593-63-1)
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  Quality Approaches for the New Millennium
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593267 (1-928593-26-7)
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  Recruiting and Retaining It Talent
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593259 (1-928593-25-9)
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  Recruiting for Success: Hiring and Keeping the Right Management Talent
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593097 (1-928593-09-7)
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  Showcasing Successful Knowledge Management Implementation
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593410 (1-928593-41-0)
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  Speed to Market: Attracting and Retaining Customers
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593283 (1-928593-28-3)
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  Strategic and Tactical Competitive Intelligence for Sales and Marketing
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593399 (1-928593-39-9)
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  Strategic Collaboration for New Product and Service Development: Consortium Benchmarking Study Best-Practice Report
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593364 (1-928593-36-4)
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  Successfully Implementing Knowledge Management
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 1928593321 (1-928593-32-1)
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  Succession Management: Identifying and Cultivating Tomorrow's Leaders
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593542 (1-928593-54-2)
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  Taking Knowledge and Best Practices to the Bottom Line Proceedings from Apqcaes 5th Knowledge Management Conference
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593453 (1-928593-45-3)
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  Technology-Based Training: Global Strategies for Learning
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593135 (1-928593-13-5)
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  Technology-Mediated Learning: Enhancing the Management Education Experience
  by American Productivity & Quality Center
  Hardcover, Amer Productivity Center, ISBN 1928593313 (1-928593-31-3)
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  Turning Strategy into Action: Tools and Techniques for Implementing Strategic Plans
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 192859316X (1-928593-16-X)
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  Using Information Technology to Support Knowledge Management
  by American Productivity & Quality Center
  Softcover, Amer Productivity Center, ISBN 192859350X (1-928593-50-X)

  More editions of Using Information Technology to Support Knowledge Management:

  • Using Information Technology to Support Knowledge Management: Hardcover, Amer Productivity Center, ISBN 1928593100 (1-928593-10-0)
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  Using What Customers Value to Guide Your Business
  by American Productivity & Quality Center
  Hardcover, American Productivity & Quality Center, ISBN 1928593445 (1-928593-44-5)

  More editions of Using What Customers Value to Guide Your Business:

  • Using Science and Technology Intelligence to Drive Business Results: Hardcover, American Productivity & Quality Center, ISBN 1928593534 (1-928593-53-4)

Spanish

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  Cronicas De Los Hurones
  by Richard Bach, American Productivity & Quality Center
  Hardcover, Planeta Pub Corp, ISBN 8408044559 (84-08-04455-9)