Alison Cartlidge (Cartlidge, Alison)

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• 
  ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL
  

  by Simon Adams, Alison Cartlidge , Ashley Hanna, Stuart Rance, John A. Sowerby

  ISBN 9780113311712 (978-0-11-331171-2)
  Softcover, The Stationery Office/Tso, 2008

  
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